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Refund Policy

 

Refund Policy

Effective Date: September 1st, 2024
Company Name: Googla HinfoSys Technologies
Registered Address: No-26, Dr Sadasivam Rd, T. Nagar, Chennai, Tamil Nadu 600017
Website: www.Googla.in
Support Mail: [email protected]
Customer Care Number: +91 75501 50629

At Googla HinfoSys Technologies, we strive to deliver the highest quality services to meet our clients’ expectations. However, we understand that situations may arise where a refund may be requested. This Refund Policy outlines the conditions under which refunds will be considered.

1. General Refund Policy

Refunds for services provided by Googla HinfoSys Technologies are subject to the terms outlined in the service agreement. Once a project or service has been initiated or completed, refunds will not be issued except in cases outlined below.

2. Eligibility for Refund

A refund may be considered under the following circumstances:

  • Service Not Delivered: If the service you paid for has not been delivered or initiated, you are eligible for a full refund.
  • Incomplete Services: If only part of the service was completed, you may be eligible for a partial refund based on the work completed up to that point.
  • Non-Satisfaction: If you are not satisfied with the services provided and it can be proven that we did not meet the agreed-upon service specifications or quality standards, a partial refund may be considered based on an internal review.

Refunds are not applicable if the delay or failure to deliver is due to the client’s lack of communication, provision of incomplete information, or delays caused by the client.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of Mind: If you decide not to continue with the service after the project has been initiated.
  • Completion of Services: Once the service has been fully delivered and accepted by the client.
  • Custom Development: For services such as custom software development or bespoke solutions, refunds are not available once the development process has started.
  • Third-Party Services: Fees for third-party services or software (such as domain registration, hosting, or licensing) are non-refundable.

4. Refund Process

To request a refund, please follow these steps:

  1. Submit a Refund Request: Email your refund request to [email protected] within 7 days of the issue arising, including details of the project, the reason for the refund, and supporting documentation if applicable.

  2. Internal Review: Once the refund request is received, our team will conduct an internal review to assess the situation. We may contact you for further clarification or to resolve any issues.

  3. Refund Approval: If the refund is approved, we will process the refund within 10 business days, and the amount will be returned via the original payment method.

5. Changes to This Refund Policy

Googla HinfoSys Technologies reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website with the updated effective date. Please review the policy periodically to stay informed of any updates.

6. Contact Us

For any questions or inquiries related to our Refund Policy, please contact us at:

  • Email: [email protected]
  • Customer Care Number: +91 75501 50629
  • Registered Address: No-26, Dr Sadasivam Rd, T. Nagar, Chennai, Tamil Nadu 600017

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.